Privacity & Cookies

Colivin Granada (“we” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard the personal information of users who access our website or share personal data with us. It also covers our use of cookies.

We have created these policies to ensure your information is handled safely, responsibly, and transparently. We encourage you to read this notice carefully and review it periodically to stay informed about any updates or changes to our privacy practices.

Personal Data Processing Policy

Data We Collect

General Information

The first type of data we collect is non-personal and non-identifiable information that may be gathered automatically during your use of the Website. We do not have access to the identity of Users whose non-personal information is collected.

This Non-Personal Information may include technical and aggregated usage data sent from your device, such as browser type, operating system, language preferences, access dates and times, and other technical details. This information is collected to help us improve the performance, functionality, and user experience of our Website.

• We may also collect information related to your activity on the Website, including pages viewed, navigation patterns, number of clicks, actions taken, and other browsing behavior.

Personal Information

The second type of data we collect is personal information, also known as information that identifies an individual or that, with reasonable effort, could be used to identify a person or data subject. This information includes:

Device Information:
We collect personal data from your device, including geolocation data, IP address, unique identifiers (such as MAC address and UUID), and any other information related to your activity on the Website.

Registration Information:
When you subscribe to newsletters or updates on our Website, you may be asked to provide information such as your full name and email address.

Contact Information:
When you submit your details through the Contact Us form on our Website, you may be asked to provide information such as your full name, phone number, and email address.

• Booking Information:
  When you make an online reservation through our Booking Engine, you may be required to provide information such as your full name, contact information, geolocation data, and financial details.

We receive your Personal Information from various sources:

Use of Data

The data we collect may be used for the following purposes:

The data we collect may be used for the following purposes:

• Create and maintain internal records;
• Send service notifications, provide technical information, and respond to customer service inquiries;
• Send periodic promotional emails about new products, special offers, and other information we believe may be of interest to you;
• Display advertising when you use our Website (see more under “Advertising”);
• Market our products and services (see more under “Marketing”);
• Personalize the Website according to your interests;
• Conduct statistical and analytical processes required to improve the quality and performance of the Website.
  

Advertising

We may use external advertising technology to provide you with ads when you access the Website. This technology collects information about your use of our Services to deliver advertising (by adding third-party cookies to your web browsing).

Marketing

We or our subcontractors/external providers may use your Personal Information, such as name, email, phone number, and other data, to offer you promotional materials related to our services that we believe may be of interest to you.

To respect your privacy, all marketing materials will include the option to unsubscribe from future marketing or promotional communications. If you request to unsubscribe, we will remove your email address or phone number from our marketing distribution lists.

Please note that even if you opt-out of marketing emails, we may still send you other important communications, such as customer service notices or administrative information, without the option to unsubscribe.

Information Shared with Third Parties

We do not rent, sell, or share user information with third parties except as described in this Privacy Policy. In certain limited circumstances, we may share your sensitive information, including with:

• Contractors/External Service Providers: We may share personal information with third parties involved in providing services. These third parties are only authorized to use your personal information for the stated purpose and may not disclose it to others, except at our discretion and in accordance with this Privacy Policy.
• Legal and Regulatory Authorities: We may share personal information with legal and regulatory authorities and/or third parties when required by law, necessary to exercise our legal rights, comply with legal obligations, or prevent unlawful activity or protect the safety and integrity of individuals.
• Financial Transactions: In the event of a sale, merger, or transfer of all or part of our company, we may transfer personal information as part of the transition. We may also transfer personal data to hotel owners we manage.

User Rights

All users:

• Request confirmation of the processing of your personal data and access to your collected personal data, along with supplementary information.
• Request a copy of your personal information provided voluntarily in a structured, commonly used, and machine-readable format.
• Request correction of your personal information under our control.
• Request deletion of your personal information.
• Object to or contest the processing of your personal information.
• Request restriction of our processing of your personal information.
• File a complaint with a supervisory authority.

Please note that these rights are not absolute and may be subject to our legitimate interests and regulatory requirements.

Retention

We retain personal information as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our policies. Retention periods are determined based on the type of information collected and the purpose for which it is collected, considering applicable requirements and the need to delete outdated or unused information within a reasonable period. In compliance with applicable regulations, we may keep records including user personal information, account creation documents, communications, and other information required by law. We may correct, reprocess, or delete incomplete or inaccurate information at our discretion.

Security

We take the implementation and maintenance of Website and information security seriously. We use industry-standard procedures and policies to safeguard collected information, prevent unauthorized use, and require third parties to meet similar security standards. While we take reasonable measures to protect information, we do not assume responsibility for unauthorized access or misuse of the Website and do not guarantee protection against such access.

Cookie Statement

Cookies definition

Cookies are small pieces of information stored on a computer or device (computer, tablet, or smartphone) by your web browser. Cookies help improve site navigation, enable automatic activation of certain functions, remember preferences, and facilitate user interaction with our Services. Cookies also help ensure relevant advertising and collect statistical information about Website usage.

The Website uses the following types of cookies:

• Session Cookies: Temporary cookies used during browsing sessions and deleted when the browser closes.
• Persistent Cookies: Stored on the device for a fixed period, not deleted when the browser closes. They allow repeated users to maintain preferences.
• Third-Party Cookies: Placed by external services for analytics or content delivery.

Cookies do not contain personally identifiable information, but the Personal Information we collect may be linked to data collected via cookies.

• We also use Google Analytics

 to gather information about Website usage. Google Analytics collects data such as visit frequency and pages accessed. Collected information is used only to improve the Website and services. Google Analytics collects the assigned IP address instead of sensitive personal information. We do not combine Google Analytics data with sensitive personal information.

Consent Revocation

You may withdraw consent at any time by configuring your browser to disable cookies or delete all cookies. However, disabling cookies may limit some Website functions and your online experience.

More Information

We reserve the right to amend or revise this Privacy Policy. Material changes take effect immediately upon update. Your continued use of the Website after such updates constitutes acknowledgment and agreement to the revised policy.

Governing Language
The Spanish version of this agreement is the definitive text, regardless of translations into other languages.

For general questions about the Website or the information we collect, contact us at info@colivingranada.com.